MS
Marlene S

1 reviews | Active since May 2014

15 Dec 2021, 20:59

ELITE MOBILE ARE ******* AND A BUNCH OF LYERS

ELITE MOBILE ARE ******* AND A BUNCH OF LYERS

This company are **********. They signed me up on some policy and I requested them to cancel it. The consultant assured me he cancelled it. Next month debit order went through. I phone them. On system it shows it was cancelled. Promised me he submit request for refund. Month after month the debit order keeps debiting my bank. I spent about more than R500 on airtime. Get a reference no and a bunch of lies and promises. Cancelled debit order at my bank. But still they try to get my money. I think of going to a Consumer Council or the Ombudsman to resolve this matter.

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Replies (1)
Elite Mobile
Elite Mobile's reply28 Dec 2021, 12:35
Official
Hi Marlene,

We apologize for the delay in getting back to you. 

Also, we are sorry for any unpleasantness that we may have caused. 

We have escalated your query to our Customer Care and Billing department to resolve your query. Once the investigation has been completed a consultant will contact you. 

Kind Regards,