Elite mobile are running a **** to sign up new contracts but when the customer request to cancel they shy away.

I was called by an agent from Elite Mobile to renew my Vodacom contract. I was offered a Huawei P40 lite. I distinctly asked the agent if the mobile unit was compatible with Google Play which if confirmed that it is. I agreed to the contract and provided the necessary details. I received the parcel with the new mobile phone on the 13th of September 2021. After checking it, I figured out that the Huawei P40 lite does not have Google Play (Play Store). I called Vodacom on *** as i received a SMS from them confirming delivery on the 14th Sept 2021 and requested that the new contract that was to be effective on 30 Sept 2021 to be cancelled. I was informed that they will request for the courier company to fetch the phone. Elite ref no: *** (Kivemdran). I phoned again on the 23rd of Sept spoke to Madla ref no: ***. I was informed that they will escalate to the courier company as a priority. I requested for a supervisor or manager and i was told that the call cannot be transferred but they will call me. No phone call since. On 4th Oct 2021 I called again spoke to Kivemdran ref no: *** and got the same story. Phone again today 14th Oct spoke to Sibusiso ref no:***, Still no confirmation from the courier company. The new contract has already been activated and they cannot cancel it until the courier company does not fetch the phone. I requested to speak to a manager or supervisor, i was told they cannot transfer calls but they will provide my contact details to the Supervisor, until now 6 hours later i have not received a call. Elite mobile are running a **** to sign up new contracts but are not willing to cancel if the customer is not happy.