1 reviews | Active since Feb 2013
Elite Mobile and Vodacom - ****S and *******
DO NOT UPGRADE via ELITE MOBILE as they are ***** and ******* and so is VODACOM!! I did an upgrade to my existing contract in August and it was agreed that I will pay R154.50 for the new data and airtime contract x2 as I have 2 cell numbers listed on this contract and I was promised 1GB complimentary data for 24 months. They also charged me an upgrade for of R150 x2. Now 4 months later and 15 queries between Elite Mobile and Vodacom, no one wants to own the process and resolve my query. The Vodacom agent says the Elite Mobile agent **** to me about the data. ***??? If that is the case then why allow them to do business with Vodacom??? Vodacom are just as responsible for this mess and I want my money bac**** *******, both these companies and highly *********!!! This is not the first time that an upgrade has been messed up!!! You may ask why I have not switched to another provider... They are all the same, ****s and exploiters alike. Years ago I switched from MTN for similar reasons.....
Kindly be advised that we trying to contact you regarding the Hellopeter complaint.
Please note that with regards to your billing query, only Vodacom can rectify.
We have previously escalated your query to Vodacom and they have been trying to call you to assist with rectifying the issue.
Kindly provide us with a contact number, so we may provide it to the relevant department.
Kind Regards,
Customer Care
Kindly be advised that we trying to contact you regarding the Hellopeter complaint.
Please note that with regards to your billing query, only Vodacom can rectify.
We have previously escalated your query to Vodacom and they have been trying to call you to assist with rectifying the issue.
Kindly provide us with a contact number, so we may provide it to the relevant department.
Kind Regards,
Customer Care