1 reviews | Active since Aug 2022
Elite mobile and vodacom are BIG ****MERS
Elite mobile phoned me to cell me q router and data for R179 on behalf of vodacom January 2021 which later later to R190, 2022 the router had problems and we did not get any data but we kept paying Phoned vodacom and explained tk them bug because they mentioned there would be extra charged for the issue to be sorted I asked when will be contract end and was told in January 2023, Advised then I wanted to cancel at that point that advisor told me it would be expensive asbj would ha e to pay certain amount and not get services, Told him to deduct but January they my cancel my account, he agreed, January 2023 came and theh deducted February they deducted and March as well, March I reversed my R190, First week April I received an email stating I am jn arrears, Immediately I sent an email to Elite mobile and vodacom but j was not assisted, I tried to call vodaclm on *** it doent go through, send follow up mail, Lady Nomfundo from Elite said I must pay my arrears first and I will be assisted,. Went to vodacom offices on the 26th April and they told me I need to pay R490 so bodackm can cancel my account, I paid the amount sametime, Phoned vodacom the next day around 10am but j was noy assisted, I dnt owe Elite nor vodacom but they still deducted The same R490 I paid kn ghe 26th asni was told me account t will be canceled when I call as it will only take them 4 hours to clear but it was not done, Vodacom/Elite theh are forcing me to be a customer and forcing me to pay extra costs. Account to the SACA service provider is not allowed to proceed and deduct on a customer's account after the 24 moths contract has lapsed without the customer's agreement, No one called me to ask if I still want to continue with the contract or not,nk email was sent nothing. But they were able to head hunt me and sell me their product. I want mh contract cancelled with immediate effect. Pls, I can't afford to pay for this and its costing me my credit score.
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will investigate and contact you to resolve.
Kind Regards,
Elite Mobile Team
Thank you for reaching out to us, we will escalate your query to our Customer Care Team who will investigate and contact you to resolve.
Kind Regards,
Elite Mobile Team
