CS
Carla S
1 reviews | Active since Jul 2009
11 Jan 2024, 11:02
ELITE MOBILE AGENTS PRETENDING TO BE CALLING FROM VODACOM TO **** YOU
This person phones me pretending to be from Vodacom, offering me an upgrade on my current Vodacom contract. She supp**** all my details ie. ID number, contract details, bank details - the works. When I agreed to the upgrade, I get an SMS from ELITE MOBILE saying that I have upgraded with them !!! The dishonesty is beyond me. I do not have any dealings with ELITE Mobile and I refuse to be conned into this.
Helpful (0)
Replies (3)0
Replies (3)
Elite Mobile's replyOfficial
11 Jan 2024, 13:30Hi Carla
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply11 Jan 2024, 13:30
Official
Hi Carla
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile Team
CS
Carla S's updateReviewer Update
11 Jan 2024, 13:48Thank you - my query has been resolved and I hope I never hear from Elite Mobile again. Your agents pretending to be calling from Vodacom is not helping your business at all, I suggest your staff practice some honesty when contacting clients.
CS
Carla S's update11 Jan 2024, 13:48
Reviewer Update
Thank you - my query has been resolved and I hope I never hear from Elite Mobile again. Your agents pretending to be calling from Vodacom is not helping your business at all, I suggest your staff practice some honesty when contacting clients.
Elite Mobile's replyOfficial
11 Jan 2024, 17:17Hi Carla
Apologies for the inconvenience caused. Your feedback is valued.
Regards
Elite Mobile Team
Apologies for the inconvenience caused. Your feedback is valued.
Regards
Elite Mobile Team
Elite Mobile's reply11 Jan 2024, 17:17
Official
Hi Carla
Apologies for the inconvenience caused. Your feedback is valued.
Regards
Elite Mobile Team
Apologies for the inconvenience caused. Your feedback is valued.
Regards
Elite Mobile Team