Elite Mobile

<p>I received a cold call from Elite Mobile, who offered me a 7" tablet and 2GB of data for R109 per month. I accepted since it was a good deal. We concluded the agreement on the phone. The tablet never arrived. After numerous phone calls, and much irritation on my behalf, I was informed that there was a "price increase" on the item and that I would have to accept the price increase in order to receive my tablet. The quantum of the price increase is irrelevant. I insisted on the price that was agreed to on the phone, since I believe the phone call constituted a contract of offer and acceptance. A price increase subsequent to our agreement is of no consequence to me. I asked them to get a more senior person/supervisor/manager to phone me back to resolve this issue. I have made this request <span style="text-decoration: underline;">numerous times and phoned them numerous times</span>, and I am aware of one call of theirs that I missed. They are clearly ignoring me now, and as a potential customer, I am being treated shockingly. Don't ever ignore a customer. I find it <span style="text-decoration: underline;">deplorable</span> that they can "hold a person to ransom" by generating excitement for a product, then withholding it unless a higher price is accepted. Their response - there was a price increase, and they can't offer it to me unless I accept the increase. To everyone reading this - <span style="text-decoration: underline;"><strong>THESE ARE THE TACTICS EMPLOYED BY THIS COMPANY</strong></span>. If they phone you to sell you a product, I suggest you read this review and make a sensible decision for yourself. Unless Elite Mobile honour the contract with me, I will <span style="text-decoration: underline;"><strong>NEVER EVER</strong> </span>use them again, and can <span style="text-decoration: underline;"><strong>NEVER</strong></span> recommend them to any one. What a disgusting way to try and catch customers by agreeing on a price, then forcing them to pay a higher price for a product, by withholding the product. This is a shameful business practice. Does any one know of an ombudsman I can approach? <strong>Less than one star</strong>.</p>