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RW

1 reviews | Active since Mar 2021

03 Mar 2021, 09:59

Elite Mobile

I have purchased a Vodacom handset via Elite Mobile during early December last year for R189 per month. At the end of December the R189 was deducted by Vodacom plus additional deductions by Elite Mobile for R179 Insurance! as well as R95 Magzone ekectronic magazine, which i didnt give consent to. Magzone i managed to reverse but o am not able to dispute or stop the insurance debit order. When i spoke to an EM consultant on 1 February, she assured me that the debit orders were cancelled and that no further payments will go off. I was also told that an investigation on the initiation of the debit orders will be launched and that i will receive feedback after 10 working days. Now at the end of February the R179 insurance was deducted again and no feedback from the investigation. Just to give credit though, Zonemag didn't deduct. I called EM again earlier today and gave them an ultimatum which will result in legal action against them if not honoured. This time i gave THEM 5 working days - 1 week, to resolved this unpleasant matter. Thank you.

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Replies (7)

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Replies (7)

RW

Robert W's updateReviewer Update

03 Mar 2021, 10:04

I just wanted to add that i also told the EM consultant that i want R179 x 3 refunded into my bank account ASAP. This is **************** and that is that..

RW

Robert W's update03 Mar 2021, 10:04

Reviewer Update

I just wanted to add that i also told the EM consultant that i want R179 x 3 refunded into my bank account ASAP. This is **************** and that is that..

RW

Robert W's updateReviewer Update

04 Mar 2021, 11:01

By the looks of it, the requests for the refunds from Elite Mobile is bearing fruit. Thank you Marilyn for informing me significantly more elaborate on the above progress - 5 stars for you.

RW

Robert W's update04 Mar 2021, 11:01

Reviewer Update

By the looks of it, the requests for the refunds from Elite Mobile is bearing fruit. Thank you Marilyn for informing me significantly more elaborate on the above progress - 5 stars for you.

RW

Robert W's updateReviewer Update

06 Mar 2021, 03:06

I received a Johannesburg originated call yesterday from a lady, presumably from Elite Mobile H/O, seeking to confirm my banking details in order to finalize the refund. I was told that i should allow 5 - 10 working days for the payment to reflect in my account. I am glad to see definite progress here, but closure will see the payment notification come through and the chapter ended off. Updates follow..

RW

Robert W's update06 Mar 2021, 03:06

Reviewer Update

I received a Johannesburg originated call yesterday from a lady, presumably from Elite Mobile H/O, seeking to confirm my banking details in order to finalize the refund. I was told that i should allow 5 - 10 working days for the payment to reflect in my account. I am glad to see definite progress here, but closure will see the payment notification come through and the chapter ended off. Updates follow..

RW

Robert W's updateReviewer Update

08 Mar 2021, 07:42

I should really hope that the promised refund reach me this week still as these past deduction disrupted my sensitive budget. As it goes with this said disruptions, there are always one or more other disrupted parties involved. My new month starts on the 15th, with interest.. Do i need to say more?

RW

Robert W's update08 Mar 2021, 07:42

Reviewer Update

I should really hope that the promised refund reach me this week still as these past deduction disrupted my sensitive budget. As it goes with this said disruptions, there are always one or more other disrupted parties involved. My new month starts on the 15th, with interest.. Do i need to say more?

RW

Robert W's updateReviewer Update

11 Mar 2021, 08:26

Just a reminder to Elite Mobile that tomorrow is the last working day before my new financial month starts on Monday. It is creeping up on us all and it is crucial to a last and closing i shall have to either be positive or negative. Owing money to a customer is also costing the customer extra money..

RW

Robert W's update11 Mar 2021, 08:26

Reviewer Update

Just a reminder to Elite Mobile that tomorrow is the last working day before my new financial month starts on Monday. It is creeping up on us all and it is crucial to a last and closing i shall have to either be positive or negative. Owing money to a customer is also costing the customer extra money..

RW

Robert W's updateReviewer Update

11 Mar 2021, 16:05

Tik tok, tik tok ...

RW

Robert W's update11 Mar 2021, 16:05

Reviewer Update

Tik tok, tik tok ...

RW

Robert W's updateReviewer Update

12 Mar 2021, 16:35

Well that officially concluded working day 5 since the JHB call last Friday. Let's see what will materialize from day 6 - 10 startin this Monday 15/03. The 5 day deadline wasn't met. Expectations are running high. I keeping posting these little tit bits because i am starting to think that this is an one man effort. No Elite Mobile official responding...?

RW

Robert W's update12 Mar 2021, 16:35

Reviewer Update

Well that officially concluded working day 5 since the JHB call last Friday. Let's see what will materialize from day 6 - 10 startin this Monday 15/03. The 5 day deadline wasn't met. Expectations are running high. I keeping posting these little tit bits because i am starting to think that this is an one man effort. No Elite Mobile official responding...?