Elite mobile

Had a very bad experience with Elite mobile. They called me and said I was due for an upgrade on 01 Oct 2022. I believed the sales person and agreed to upgrade to a new contract. He said it would cost me R1700.00 per month including the handset and all I would be paying extra for was the insurance on the phone. When my bill arrived the following month, i was billed R2700.00 which is R1000.00 more per month. I must have called Elite mobile every day for a month to try and sort this out. They informed me that my recording will take 2 weeks to retrieve. Once this was listened to, they told me that they could not find anything wrong with the conversation and that nothing had been breached. I was so upset as I knew this was not the case, so I decided to write a review on hellopeter. Within a couple of minutes after writing the review, the manager from Elite mobile called me. I had been trying to get hold of her for 2 weeks leaving messages. Anyway when she called, she did confirm that there was a breach in the contract and that she has finally listened to the conversation between myself and the sales person and that she would cancel my contract with immediate effect. I must say I was very happy as I was not prepared to pay R2700.00 per month. It took over a month to sort this out. I sold my old phone before realizing what had happened and unfortunately because they collected my handset and had to as soon as possible to cancel the contract before I would have to pay another month I was without a phone for 3 days until such time I could lend another phone from someone. I bought a cover as well as a screensaver which cost me R1000.00 and now i have no use for it as the contract was cancelled and the phone collected. All I am saying is rather go directly through Vodacom which are very helpful and be very careful when going through companies contracted to Vodacom as they seem to only worry about how many people they can sign up and what commission they will be getting as apposed to looking out for the customer. I was so upset that I wanted to port my number over to another provider after being with vodacom for 22 years. But after speaking to vodacom directly, they have been so helpful in helping me sort everything out. It has taken a month, but i will be finally getting my new phone and contract.