Elite Mobile

I was contacted my a consultant from Elite mobile to upgrade my contracts which had run out. I did not want to renew my contracts due to bad customer service previously. I decided to give the gentleman an opportunity and renewed my contract because he seemed knowledgeable. I had 2 contracts that had run out and was advised the guy at elite mobile I would only want renew the one contract for now and to call me in a months time to renew the second contract due to the upgrade fees invloved. He then went on to advise me that his supervisor will over-ride one fee if I upgraded both my contracts at the time. I am extremely upset because I was charged for 2 fees. I sent an email 2 weeks ago regarding the reversal and everytime I call I am advised someone is working on the matter. This is terrible clients service and I am shocked that a simple reversal takes so long to be processed. It's my money and I feel it's only right for them to treat this matter as urgent. It's a call center and all they have to do is pull the recording and do it reversal.