DP
Dan P

1 reviews | Active since Mar 2017

22 Jul 2017, 11:13

Elie Mobile took me for a ride

<p>Two months ago I received a call from Elite Mobile call centre marketing. I was offered a "special" on a Vodacom Tablet WITH 5 GIG DATA at R99.00 per month. I think my reference no was/is - D821945. I specifically asked her to confirm the offer which she did. I then repeat it and asked her again..."do I get a Vodacom Tablet with 5 Gig of data for R99.00 per month" and she confirmed it. Before I end the call I confirmed it with her again after which she again confirm that I will receive a Vodacom Tablet with 5Gig of data for R99.00 per month. I then confirm to accept the offer. After I was not able to connect to the internet via 3G I went to my local Vodacom shop to find out what the problem may be. I was informed that I did not have any data on the Tablet and that the package does not include any data. I asked them to recall the conversation that was recorded and send me a copy as well to confirm my complaint.</p> <p> </p> <p>I then send Elite Mobile an email with all the relevant information. All I received back was confiramtion of my complaint and that they will investigate and keep me informed. I follow this up on a weekly basis and being ignored up to now. Not even threds with the consumer board an HelloPeter got any response from them. </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply22 Jul 2017, 11:56
Official

Good Day Dan

Thank you for you enquiry. An Escalation Agent will contact you shortly,

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply31 Jul 2017, 11:09
Official

Good Morning Mr Pienaar,

Kindly be advised as per your telephonic conversation, we have advised you that as per the call recording, there was not mention of 5 gigs of data.


We have sent the call recording to the vodacom store, you can speak to Marne at the Bloemfontein Southern Centre.


We trust all is in order.

Please feel free to call us on *** or e-mail me back should you require further assistance.

Kind Regards,
Customer Care