1 reviews | Active since Jun 2012
Doning a upgrade and money is being taken by Vodacom
Worst upgrade I had in the over 20years Ive been a client with Vodacom. Ive done a upgrade in November 2020 through Elite mobile. In my 20years I've never seen Vodacom/Elite mobile can, i want to say steel an honest customers money and not even blink an eye. I was told my new monthly premium would be R289 and the the once off R150 upgrade fee. I was happy untill I saw I paid the R150 upgradr fee twice once on the 24/12/2020 and again on the 31/12/2020 I checked my bank statement further and was shocked to see that I pay Elite mobile R159 and R349. 84 for Vodacom. That is R508. 84 for a contract I agreed on for R289!!!!!!!!! When I checked my bill I found 4 extra line I DID NOT ASKED FOR!!!!!!!! But Elite Mobile / Vodacom decided to add that aswell. I tried to cancel the extras but with no success. The worst of the worst was that my debit order has been going of on the 26th of each month an guess what Elite went and requested a debit order on the 24th of Feb, why I would like to know??????? Then the original debit order went off. AND NOW I MUST PAY THE BANK CHANRGE AND MOST PROBABLY VODACOM WILL CHARGE ME R150 FOR THE DEBIT ORDER THAT DID NOT GO THROUGH. I'm really disgusted in Elite Vodacom if this is how they treat an old customer how donthey treat the new. The on the adda they are promising the best world, wonder for who!!!!! I would like the extra's removes from my account and refunded the month I paid them. Then I would also like the know why I must pay a premium to Elite Mobile and Vodacom for the same contract!!!!!!!!!!!!!!!!!!!!
