Does anyone pay attention to this

I posted a complaint about Elite Mobile on 21 December 2015 after two debet orders was deducted from my bank account on 19 December, however they were returned by my bank because there was unsufficient funds and my bank charged me R250 for that, these charges were supposed to be deducted towards the end of the month, Elite Mobile just took it upon themselves to advance the date, WITHOUT NOTIFICATION,<br> <br> I forwarded copies of my bank statement as requested by Angie, however no contact from them, I phoned them yesterday and was assured Angie would phone me back and off course it did not happen. This is unacceptable to me