*****!

<p>This is my experience with these guys.</p> <p>Sales agent calls me to offer me a decent deal , current contract would cost me R350 directly with Vodacom and they offering me R260 for something simi****. Makes sense and i agree to give it a go. FNB introduced InContact messages for the smaller amounts and i happened to see a deduction going off which i have never seen before. Did some googling and see that this belongs to Elite Mobile(Hotbox & RescueBox). I gave them a call querying this additional deductions. these worked out to about an additional R90 which wouldve brought them closer to what i was paying at vodacom and i dont think i wouldve agreed to this, while chatting to agent i was told that i agreed to this value add-ons and because i was not 100% sure if i did or if i didnt i asked to hear the voice recording. As i put down the phone i got messages saying this services was cancelled and this is not what i asked for because i wanted to know how it got added in the first place. I got called a few days later and i said i want them to send me the voice recording because when they call you there words are "CALLS ARE RECORDED AND CAN BE MADE AVAILABLE TO YOU" which is a fairly standard practice, BUT I was told that i can only receive a transcript ?! i said i DO NOT WANT a transcript for the simple reason that this can be manipulated to suit THEIR needs. But agent informs me that "Management" made this decision because CALLS were tampered with before ? How am i suppose to believe a transcript if this is manually typed out by someone ?! So i insisted someone with call me that can resolve this issue for me. I got called twice this week to offer my money back on 1 of these services ?! this does not even make sense?! Infact right now i am not even interested in the money , All i wanted is the recording because this will confirm if i agreed to this or not and if i agreed to this then you dont have to REFUND ME! Today i was called and was told that i agreed to the 1 service and because i couldnt hear the other service nicely they will refund me for that. Right now i wish i never agreed to deal with this ***** business!</p>