DISSATISFIED WITH SERVICE

I RECENTLY RECEIVED A CALL FROM ELITE MOBILE AND UPGRADED MY CONTRACT VIA TELEPHONE AND AFTER SOME ISSUES WITH RAM RECEIVED THE INCORRECT PHONE DELIVERED FROM THE ONE AGREED TO ON THE TELEPHONIC AGREEMENT. I POSTED NUMEROUS ENQUIRIES ON ELITE MOBILE'S WEBSITE WITH NO RESPONSE OR CONTACT. VERY POOR SERVICE. I NEED ELITE MOBILE TO EXPLAIN WHAT I SHOULD DO NOW.