cP
coco P

1 reviews | Active since Aug 2017

11 Aug 2017, 16:49

dishonest service

<p>I was contacted in early June by one of the Tele marketers from elite mobile informing me that my contract had expired and that I was overpaying for my data charges. They offered me the smart S plan package which would bring offer me more data than what I was currently getting and at much cheaper rates. I agreed to this package but was totally surprised to now learn my contract still had 3 months left and I am now paying for 2 handsets until the end of my contract. They also charged me for a whole lot of value added services which I didn't sign up for. I have tried contacting them but have had no success. I have found elite mobile to be totally dishonest.</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply11 Aug 2017, 16:55
Official

Good Day Coco

Thank you for your enquiry. Please be advised that you will be contacted by an Escalation agent shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply13 Sept 2017, 13:14
Official

Good day,

Kindly be advised, as per telephonic conversation we have processed the relevant refund,
With regards to the statement and refund for September, once you send this through we will refund accordingly.

Thank you for your patience and understanding.

Kind Regards, Elitemobile