1 reviews | Active since Feb 2017
Dishonest and rude
<p>I was contacted by Elite Mobile on Friday 3 February 2017. Saying that there is a deal specially for me for a samsung Galaxy J3. Top of the range cellphone and the price will only be R169 for the next two years. I was interested and let her explain. She already had my ID number which I had to confirm and then asked for my banking details. I am very sceptical about giving banking details over the phone and this was when she started getting downright rude. Demanding I give her my bank details as she already knows everything about me and began to threaten me unless I give her my bank details. I put the phone down and a few minutes later she phones again. I didnt answer. This is certainly not the way you treat prospective clients and so I ask very seriously NEVER to be contacted by Elite Mobile again and delete me from your database!!!</p>
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards,Elitemobile
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards,Elitemobile
Hi Pauline
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
We apologize on behalf of the sales agent and will ensure action is taken against her.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you.
Elite Mobile Team
Hi Pauline
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
We apologize on behalf of the sales agent and will ensure action is taken against her.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you.
Elite Mobile Team