Disgruntled customer

I was called about a promotion on a cellphone deal from Elite Mobile Vodacom on Friday the 22nd of February 2019. The lady who contacted me about this deal, Thabiso Xolo was very convincing i told her i would think about it and that she could call me back the Monday, 25 Feb 2019. I received the call and everything was approved on her side as far as i am concerned.

The first payment was deducted from my bank account without even receiving the handset nor signing a contract and i was ensured the mobile would be delivered during the week. To this date, 06 March 2019 I am still waiting therefore i contacted the call centre and was informed that my request was declined, although they already deducted the amount from my account. They never informed me that the contract was declined, if i didn't follow up i would still be in the dark, waiting. Now I am told I need to go to the bank and do a reversal of the deduction which will be an additional cost on my part.

Can someone please assist to remedy this matter because i have requested to speak with the manager and i was not treated well by the operator. This matter should be seen in a serious light because money has been deducted from my bank account without receiving the mobile and i have taken it in good faith that they have done their part. And since the debit order was initiated by ELITE Mobile, they need to cancel it with immediate effect because this an ******* transaction.

Regards