DISCONNECTED AND LINE BLOCKED

ON 22/07/15 my BIS was disconnected, when i contacted them one of the consultants said my account hasnt been paid since April (Nicole) the next day i faxed a banking statement for May where 2 mnts were deducted out of my account, one for June and one for July. Nobody came back to me, called the call centre which is not a free call everyday for for the next 2 weeks getting a different consultant on the other end promising to call back, no one bothered, on the 7/08/15 called again and spoke to Gift who eventually got the support team to send me an e-mail saying they looking into my query. The same Friday evening my SIM card was blocked up to today i've had no luck even went on the ON LINE CHAT, they requested another bank statement which i forwared on Tuesday, This now costing me R34 + R16 for a statement as far back as April to August. I've tried again to contact them, all i get back is they looking into the matter. <br> I am tired of fighting them on my own therefore someone suggested i ask you for help as she also turned to you in her hour of need, I have not used my phone for this whole month and feel that they have ****** me of whats mine.<br> Nobody can reach me.<br> DENISE STEENKAMP<br>