DISAPPOINTMENT

I phoned Elite Mobile on 12 /8/2015 to do an upgrade. On the 18/8/2015 I followed up and was told it still has not been dispatched. I again phoned 20/8/2015 and received the same feedback and told them this is unacceptable. On 24/8/2015 I phone again and then only was I advised that the S5 Galaxy was out of stock. I the advised Elite Mobile that I would rather cancel my request for the upgrade. On Saturday 29/8/2015 I went to Vodacom in Clearwater to do a upgrade and Vodacom noticed that the Elite Mobile contract was never cancelled and actually activated, a new contract that will only expired in 2017, even though I have not received any phone. I phoned Elite Mobile and was told I can only cancel on Monday. I phoned this morning and the consultant advised it takes 5 - 7 working days to reverse the application. I said it is unacceptable as I need a phone today. This is the worse service I ever received and will never deal with Elite Mobile ever again. This is ***** to register a contract without being in receipt of a phone.