Disappointing Service

<p>I ordered a Samsung S6, which was an upgrade to my daughters phone on 22 September 2016. The agent from Elite Mobile which phoned me promised that a blank micro sim card will be included with the package with the phone and all I needed to do when I receive the phone and the sim card is to phone Vodacom Customer Care and they will activate the sim card.</p> <p>The Phone was delivered today without the sim card. When I phoned EliteMobile the told me that I need to go to a Vodacom shop and do a sim swop in the shop.</p> <p>If I knew that this is what I needed to do I would not make use of EliteMobile's services as I could then just as well have gone to a shop and did the whole upgrade there!!</p> <p> </p> <p>I was promised a service that was not provided!!</p> <p>When my husband's phone was due for an upgrade last year I also got a call from EliteMobile and after three weeks that I did not receive the phone I decided to cansel the order and go to a Vodacom shop and upgrade there. </p> <p> </p>