ZL
Zandile L

1 reviews | Active since Dec 2016

24 Jul 2017, 18:51

Defective phone

<p>I bought a phone through sales agent and they promise to deliver the phone and then they call to say I must go and fetch it from bridge city which is a breach of contract, I then took the phone home to find that the phone is faulty and then I called telling them about the predicament and then they say I must take it to vodacom which is now is for repairs. My argument is the phone is not even a month old and now it's gone for repairs already and furthermore I have spent money to go get it and another expense to get it repaired. Surely, I need to get a non defective new handset</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply24 Jul 2017, 19:07
Official

Good day,

Thank you for your inquiry, you will be contacted to be assisted further.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply31 Jul 2017, 11:11
Official

Good day Zandile

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Kindly be advised as per your telephonic conversation, the device as been sorted out and your sister is happy.

Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.

We apologize for the inconvenience, and once again, thank you for understanding.

Thank you

Elite Mobile.