Deductions of a pensioners bank account for rubbis

First of, Chanelle is not the responsible person, but the lady that I spoke to this morning regarding the deductions out of my mother's account. My mother is a pensioner, hard of hearing and has no knowledge of these deductions despite what EliteMobile say started in April. I spoke to my mother and she knows nothing about these deductions for Rescue Box em-***-4, Somusic EM-***-2, Safety EM-***-5, Phonebox EM-***-1 , Techtrace EM-***-3. First of she has an old phone, secondly she does not have a laptop and or internet so why on earth would an 81 year need this ****. Deductions todate excluding the bank rejections and including the admin fee charged by ABSA is R1532 then bank rejections R10. This is so wrong and should not have happened, when you call and you speak, surely you can pick up that, that person is hard of hearing. I want to know that my mother will be reimbursed all monies taken out of her account. very bad service on the part of Elite Mobile. This was her pension money. Chanelle said she would send my mum an sms to stop the money coming out, but I want more action than that