1 reviews | Active since Jul 2013
debiting of bank account without authority
27.02.2015 - 3 debit orders taken off my bank account, R25.00, R29.00 - Phonebox and R49 - SOS Squad. When I contacted Elite Mobile they confirmed that the contract was for a \Mr Moya"and it was probably their sales agent or the client they spoke to that provided the bank details to be debited. I requested this to be stopped and that I be refunded immediately. This could not be done without them listening to the recordings of the call and having me send them my bank statements. I refused to send them my bank statements and queried their process of checking clients bank account numbers against client names before they submit a debit order instruction to the bank. It was confirmed to me that they have a validation system in place. This obviously does not work as they debited an account that does not belong to \""Mr Moya\"". This is poor control and leaves the door open for theft of money from bank accounts of unsuspecting victims who do not carefully check their bank statements. The company must be forced to improve their systems to ensure that they do not debit the incorrect persons account and they should be able to rectify their error immediately."""
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Kind Regards
Elite Mobile Team
Thank you for your enquiry. An agent will be in contact shortly.
Kind Regards
Elite Mobile Team
