Debiting my account when NO DEVICE delivered is *****ING

<p> On the 20th September 2016 I received a call from a sales consultant of Elite Mobile by the name of Grace. I was offered the package 'Vodafone K4607 USB on Mofaya Std Top Up My Gig 2, for R119 per month, including the tablet. On the 23rd September Ram Couriers delivered a package of the modem ONLY, when asked about the tablet, I was told that it will be delivered at a later stage. <br />It is now 3 weeks later and I still did not receive the Tablet. Grace the sales consultant advised me that the sim card and the contract will only be activated once I receive the tablet and sim and the sim in inserted into the tablet.<br /> <br />When I contacted Elite Mobile today, the 14 October, and spoke to the call center agent by the name of Samukelisiwe Mkhwa****, to follow up on why I have not recevied the tablet as yet, I was asked 'why did you not call us before?'<br /> <br />When I asked to speak to the sales consultant, I was told that she only does sales and I cannot speak to her. I was also advised that the sim has been activated since the 23th September. So I am paying for something that i do not have and cannot use.<br />When I asked to have this contract cancelled, I was told that I cannot cancel the contract as there will be a fee because I did not call Elite Mobile to cancel within 14 days of receiving the modem. I must also call Vodacom to cancel this contract.<br />I requested for the phone recording of the 20th September, as the terms and conditions did not state that I need to cancel within 14 days of receiving the modem and I therefore cannot be bound to this contract.<br />I also refuse to pay for a package that has not been received in full (no Device).<br />This is non-disclosure on the part of Elite Mobile and is NOT in line with Treating the customer fairly (TCF).<br />I would like to be contacted URGENTLY to cancel this contract and for the modem (that is still in the unopened package to be collected by Elite Mobile.<br /> <br />I am extremely disgusted with the way these companies treat and take advantage of customers. It leaves a BAD taste in people's mouths when you receive pathetic service like this.</p>