Debited money from your account with out approval.

I was called by Elite Mobile and was offered a contract for a phone I then decided to take a Laptop which I had to give all my details. After taking all my details I was told that delivery will be in the next 10 day after approval. The next day my wife was also contacted by Elite Mobile for the same Cell phone deal and we decided that we will apply for a other Laptop then the kids can use them for school during this lock down time which also the same app**** for her delivery. After 5 working days I contacted them via email asking for an update on the deal. I was then called the next day and feedback was that I cant get the laptop but can take a Cell Phone I then Cancelled the deal, after a few days my wife also didn't received any feedback and we decided to cancel the application via email which we did received conformation that its been received and canceled and that they are sorry for the inconvenience. On the 15 June 2020 ELITEMOBLEEM debited R199 from my account. I did send them an email on the 22 June 2020 asking them for a refund, they reply saying that I need to go to the bank and reverse the debit order. I rep**** to them that I give them time till end of business the 22 June 2020 to refund me as I will not take of from work to reverse there mistakes and to reverse a debit order also cost money. Please be on the look out for these guys as there services are very poor and they don't give a dame after the debit order went off. I had no replay for the rest of the day.