TM
Tanita M

1 reviews | Active since Nov 2012

02 Nov 2017, 07:48

Debit order without consent

<p>HI, I got called by an agent earlier this year - maybe 6 months ago and took out the product to find all the add ons like rescuebox etc. The very next day I cancelled all services with the company and now months later I am being debited all of a sudden for HOTSPOTEREM ( hotspotterem- ********** 0-3) of R45 over the last few months. I didn't even know who was authorizing the debit order because there was no company name and after a bit if digging I found Hello peter. I want a full refund of all debit orders as I cancelled this service more than 6 months ago. Kind regards. Tanita</p>

0
Replies (3)
Elite Mobile
Elite Mobile's reply02 Nov 2017, 08:41
Official

Good Morning Tanita

Thank you for your enquiry. An Escalation agent will contact you shortly.

Kind Regards,

Elite Mobile

Best regards,

Elite Mobile
Elite Mobile's reply16 Nov 2017, 09:17
Official

Good day,

Kindly be advised as per your telephonic conversation the value added services as been cancelled and the relevant refund was processed accordingly.

Thank you for your patience and understanding.

Kind Regards, Elitemobile

Best regards,

TM
Tanita M's update17 Nov 2017, 17:31
Reviewer Update
Hi, Yes it has. I am still awaiting payment. Once received I will confirm. Thank you!