Debit Order for Services which are cancelled
<p>Last month a debit order ran off my account from Elite Mobile for services which was cancelled. I got refunded for the bank charges of the unpaid debit because I dont keep money in that bank account of mine.</p> <p>I was ensured that ALL services was now cancelled and no further debit Orders will be run on my account.</p> <p> </p> <p>Yesterday another debit of R98 with reference number SOMU EM- ********** -3 came off my account. As the month before this will be reversed by the bank as there is no funds in that account. I need Elite Mobile to refund me for the R115 banking fees which I am going to be charged and STOP all debit orders as this is going to reflect poorly on my credit rating if there is a debit order being returned every month. </p>
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Hi Morné
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have escalated the matter to our finance department and they have confirmed that this error will not occur again.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Hi Morné
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We have escalated the matter to our finance department and they have confirmed that this error will not occur again.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
