DEBIT ORDER

I am very aggreivated by the promises that Elite Mobile has said and not delivered.<br> i had a problem with my Sim Swap and i had to wait for the 15th for them to debit me as i was in arrears.<br> <br> Elite Mobile has not debited me and yet the is available funds in my account.<br> i cannot use my phone since the 1st of August and now ive been told to wait to be contacted.<br> <br> i am very upset. i want to do my sim swap by today or i am taking this even further<br> <br>