IB
Ismail B

1 reviews | Active since Jun 2016

04 Oct 2023, 11:59

Daylight *******

What a con! An agent calls me on 21 Sep. saying that they'll provide me with a more-for-less deal - more call minutes and data for an overall saving. Although a small saving I agreed - I mean more-for-less, who wouldn't. She goes further to say I'll receive an email quote for review and can cancel before month-end if I'm not happy, but it will automatically be effective thereafter. The email didn't come until after month-end (1 Oct.) stating that the new contract is in effect since 30 Sep. AND I'M NOW PAYING MORE FOR MORE. She said I'll save something like a hundred rand but my quote comes to R400 more! I called Vodacom who said that they're unable to cancel the migration as it is already active and they cannot refund nor amend, as it'll have to go through yours truly (Elite Mobile). If this isn't daylight *******, then I don't know what is. These ******* should be struck from business.

0
Replies (1)
Elite Mobile
Elite Mobile's reply04 Oct 2023, 13:28
Official
Hi Ismail  ,


Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the lookout for a call from our team.

Kind Regards
Elite Mobile Team