COMPLAINTS

In June a consultant phone and offered a contract for a laptop which I took. On the 22/06/20 2 payments via debit order was paid from my account. At this stage I did not receive any laptop. I then went to Vodacom on the 15/07/20, only to find out after I too the contract with elite, the very next day they cancelled it with no reason. Not a problem, so why are they deducting payments from my account. I tried calling them but their voice recorder says they are closed due to Covid-19. I sent to mails to their support - to no avail. Today,16/07/20, I receive an sms from viva life thanking me for taking the insurance via elite - I foned viva to explain that I did not receive the laptop and Vodacom informs me that the contract has been cancelled. Viva's response they do not debit for the insurance, elite does, hence they can not help. Please help resolve this, if the contract is cancelled, they need to pay me back my money and stop debiting my account. Seems very suspicious.