TC
Trudie C

1 reviews | Active since Jul 2016

20 Jul 2016, 10:14

Complaint - Exploitation of Elite Mobile

<p>My father is a 74 year old state pensioner. Elite Mobile keeps on phoning him and offering him contracts. At one stage he had 7 contract he had to pay for. We have managed to reduce this but yet again Elite Mobile phone and issued a contract. After numerous attempts to contact Elite Mobile I am now at wits end. Again my father was contacted, he decline the offer. But again an amount of R150 was taken of his account with reference number ELITEMOBILEM- ********** -01. I request that his account be close immediately and the money ****** from my father be refunded back into his account. I have proxy on his accounts and therefore it will be appreciated if you could deal with me. </p> <p> </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply20 Jul 2016, 10:21
Official

Good Day Trudie

Thank you for your enquiry, you will be contacted by an Escalation agent shortly.

Kind Regards,

Elite Mobile

Elite Mobile
Elite Mobile's reply25 Jul 2016, 13:37
Official

Good day,

Kindly be advised, as per your telephonic conversation, we will be sending you the transcript of the call.

Account holder Mr. Marais agreed and is therefore liable for the contract.

Kind Regards, Elitemobile