AT
Akhona T

1 reviews | Active since Jun 2016

01 Jun 2016, 11:20

Complaint

<p>I cancelled a contract that you guys told to me because on the phone your agent told me that the contract was going to be R 79 and on email he sent an order confirmation of R 265. This was on the 08th March 2016. I called in to cancel the order on the 10th March 2016. The device was already delivered so I arranged for the device to be collected back and this was done. In April, there was a debited amount on my account and even today I got a message on my phone saying R 79 was debited from my account. I called Elite mobile and one of the agents cut the call on me and now they are saying I must call Vodacom and I will not do that as I was sold the contract by Elite mobile. I want my money back soonest.</p>

0
Replies (3)
Elite Mobile
Elite Mobile's reply01 Jun 2016, 11:30
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent,

Kind Regards,

Elite Mobile
Elite Mobile's reply09 Jun 2016, 07:54
Official

Good day,

Kindly be advised as per previous communication, we have sent confirmation to Vodacom to advise that a refund needs to take place since the unit was returned to Vodacom. Referance number to query with Vodacom EC-041P-26NZSI

We trust all is in order, please feel free to call *** or e-mail ***

Kind Regards, Elitemobile Team

AT
Akhona T's update09 Jun 2016, 08:18
Reviewer Update

Will wait for the refund within the next 30 days. I will be in contact.