1 reviews | Active since Jun 2016
Complaint
<p>I cancelled a contract that you guys told to me because on the phone your agent told me that the contract was going to be R 79 and on email he sent an order confirmation of R 265. This was on the 08th March 2016. I called in to cancel the order on the 10th March 2016. The device was already delivered so I arranged for the device to be collected back and this was done. In April, there was a debited amount on my account and even today I got a message on my phone saying R 79 was debited from my account. I called Elite mobile and one of the agents cut the call on me and now they are saying I must call Vodacom and I will not do that as I was sold the contract by Elite mobile. I want my money back soonest.</p>
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent,
Kind Regards,
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent,
Kind Regards,
Good day,
Kindly be advised as per previous communication, we have sent confirmation to Vodacom to advise that a refund needs to take place since the unit was returned to Vodacom. Referance number to query with Vodacom EC-041P-26NZSI
We trust all is in order, please feel free to call *** or e-mail ***
Kind Regards, Elitemobile Team
Good day,
Kindly be advised as per previous communication, we have sent confirmation to Vodacom to advise that a refund needs to take place since the unit was returned to Vodacom. Referance number to query with Vodacom EC-041P-26NZSI
We trust all is in order, please feel free to call *** or e-mail ***
Kind Regards, Elitemobile Team
Will wait for the refund within the next 30 days. I will be in contact.
Will wait for the refund within the next 30 days. I will be in contact.
