1 reviews | Active since Jan 2018
Client bullying!!! Granny 86year old
Hi Support,
Call center called my Granny of 86 years and bul**** her in upgrading the contract, she does not understand English so well but at NO point did she agree on an upgrade, she decided it all the time, every time she was asked, this said, they charged her R150-00 and still renewed her contract.
Please revert the upgrade that was performed on the +27 72 ********** belonging to Louise du Plessis, at NO point she agreed to an package upgrade yet she was charged R150-00 for an upgrade fee.
She would require the +27 72 ********** to be converted to pre-paid as of immediate !!!
Please contact her to confirm this, we have phoned the call centre multiple times, every time the system is offline, agent promise to call back, this never happens.
Kind Regards
Hercules
Good Day Hercules
Thank you for your enquiry, an Escalation agent will contact you shortly.
Kind Regards
Elite Mobile Team
Good Day Hercules
Thank you for your enquiry, an Escalation agent will contact you shortly.
Kind Regards
Elite Mobile Team
Good day
Please be advised that the upgrade has been reversed.I do apologize for any inconvenience caused.
We have tried contacting you however are unable to get a hold of you.
Now that the upgrade it reversed you can either place another contract or you may call Vodacom and asked them to convert your number to prepaid so that no further further installments take place.
For more information please contact Elitemobile on *** or mail us on ***.
Regards
Good day
Please be advised that the upgrade has been reversed.I do apologize for any inconvenience caused.
We have tried contacting you however are unable to get a hold of you.
Now that the upgrade it reversed you can either place another contract or you may call Vodacom and asked them to convert your number to prepaid so that no further further installments take place.
For more information please contact Elitemobile on *** or mail us on ***.
Regards