Cellphone upgrade Elite Mobile

Good day on the evening of 20th July I registered with Elite Mobile for an upgrade on my current Vodacom subscription, the operator noted my request for a newer Samsung S8 and thus an increase in my subscription, we telephonically confirmed all my details including the choice of colour for my new handset, I confirmed several times during the application as to what colour handset I requested, being Coral Blue, and I was told our conversation was being recorded, I received my handset 3 days later on 23 July via Ram couriers, on opening I discovered they sent me a Grey handset, I called Elite Mobile to rectify this and was told the whole application would have to be cancelled and Ram Couriers would collect said handset for return, this procedure could take 7 to 14 working days!!! Meantime I cannot get another handset from a Vodacom store as I would be charged for 2 handsets until Elite Mobile can credit me for their mistake!!!! I have to wait for 7 to 14 days before I can get my choice of handset and colour .... meantime my current phone only randomly works .... I am extremely frustrated and dissillutioned with Elite Mobiles services and will never use nor recommend their services again!! Im still waiting four hours later for a Manager called Kuby Reddy to call me bac**** Very bad service