NM
Nompumelelo M

1 reviews | Active since May 2013

09 Dec 2015, 19:06

Cellphone number deactivated and no explanation

Hi,<br> My sim card stopped working on Friday afternoon and still has not been fixed to date. I initially thought that this was a Vodacom issue, but this was not the case. Elite Mobile has deactivated my sim card and I am not given any explanations. I have called their call center twice, but no one is coming back to me with any feedback, let a lone fix the problem.<br> I would like my number reactivated or my contract cancelled at no fee. I have been hugely inconvenienced as I use this line for work!!!<br> To top this off, I called Elite Mobile last month to cancel my BIS subscription as I DO NOT USE a BlackBerry anymore. The agent agreed to do this, but this money was debited from my account again. I would like this cancelled and my money back!!!

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Replies (1)
Elite Mobile
Elite Mobile's reply09 Dec 2015, 20:32
Official
Hello MpumiMavi,

Thank you for your enquiry. An escalation agent will phone you shortly.
Kind Regards Elitemobile Team