Can't get rid Of Elite Mobile

On Friday Morning (24 July 2020) I was contacted by an agent from Elite Mobile regarding an upgrade on my cell phone ***). I spent almost half an hour on the phone.

Now this is a phone that is on my name but used by my wife. When she learned that I have upgraded on her behalf she was less than impressed. She is of the opinion that one cannot upgrade telephonically. She wants to go to a Vodacom shop and see, feel and touch the phone.

I phoned Elite Mobile approximately 30 minutes after the initial call from the agent and cancelled the order. The gentlemen I spoke to confirmed that the order was cancelled.

On Monday morning (27 July 2020) I received an SMS whith a tracking number stating that the phone will be delivered soon. I phoned Elite mobile AGAIN on Monday and spoke to Salome (call ref *** at 12h10). She indicated that the order was in fact not cancelled but promised to do it immediately.

On Tuesday morning (28 July 2020) I received a call from a gentlemen from Customer Care at Elite Mobile telling me that the phone will be delivered soon.

Needless to say I was less than impressed telling him that this is now enough and is bordering harassment.

I told him VERY clearly that I will NOT accept delivery.

Elite Mobile has now become an annoyance and a pest in my life that I simply cannot seem to get rid of.

Please assist me in making this going away.

J. Breytenbach