Cancelled services but still debited account
<p>Elite Mobile contacted me and sold me a Vodaphone tablet. Together with the tablet they activated a bunch of services like hotspotter, safebox etc. </p> <p>In March I phoned Elite Mobile and requested that they please cancell all these extra services as I don't require them, the call centre agent ensured me that ALL services where cancelled and that no future debit orders will come off my account.</p> <p>On the 16/04/2017 a debit order of R49 came off my account with reference nr SOMU EM- ********** -3, please ensure the refund on this and make sure that there is no further debit orders on my account as this was already cancelled.</p>
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent.
Kind Regards, Elitemobile
Hi Morne
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We are processing a refund for the bank charges.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Hi Morne
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
We are processing a refund for the bank charges.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Thank you to Marelyne Naicker from the Customer Care department who sorted out my query and ensured me that I will get my refund!
Thank you to Marelyne Naicker from the Customer Care department who sorted out my query and ensured me that I will get my refund!