1 reviews | Active since Jul 2012
Cancelled contract - no refund
Ref no: 121558 As soon as I received the device, I contacted Elite Mobile to make it clear that I want to cancel this contract. The device was collected from me on 7 July 2017 by RAM Couriers with waybill track no: 652ESMPTA . I have been in regular contact with Elite Mobile regarding the refund due to me - the connecting fee and the monthly installments. 14 Weeks later and I am still waiting. According to the Back Office Teamleaders the delay is caused by Vodacom. The canceled contract is with Elite Mobile and not Vodacom. NEVER AGAIN!
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning Mrs. Terry,
Kindly be advised as per your telephonic conversation, we have sent an email to Vodacom and they confirmed that credits will be processed, this will reflect in 31 working days.
Your reference number was provided accordingly.
Thank you for your patience and understanding.
Kind Regards, Elitemobile
Good Morning Mrs. Terry,
Kindly be advised as per your telephonic conversation, we have sent an email to Vodacom and they confirmed that credits will be processed, this will reflect in 31 working days.
Your reference number was provided accordingly.
Thank you for your patience and understanding.
Kind Regards, Elitemobile
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good day
We do apologize for the inconvenience caused in regards to your query.Please be advised we have confirmation from Vodacom to confirm that the order has been cancelled and credits have been reversed.No debits will take place as of going forward.Please be advised that the reason we ask the customer to contact Vodacom is that even though the contract is placed by Elitemobile,Debits and such are done by Vodacom.This can be sighted in Vodacoms Terms and conditions that they handle the workings of the contract even though it is then offered by a 3rd party.
Should you have any queries,please contact Elite mobile on *** or email us on ***.
Regards
Good day
We do apologize for the inconvenience caused in regards to your query.Please be advised we have confirmation from Vodacom to confirm that the order has been cancelled and credits have been reversed.No debits will take place as of going forward.Please be advised that the reason we ask the customer to contact Vodacom is that even though the contract is placed by Elitemobile,Debits and such are done by Vodacom.This can be sighted in Vodacoms Terms and conditions that they handle the workings of the contract even though it is then offered by a 3rd party.
Should you have any queries,please contact Elite mobile on *** or email us on ***.
Regards