Cancellation of Hotspotter taking over 12 months!!

I was contacted to add on hotspotter and with realising there is no 'hotspot' close by have tried to cancel it by sending numerous emails and asking to cancel via the hotspotter website, today finally get hold of a call centre person explaining that the deal was made through elite mobile, the 'arrangement' was less then R40 per month and is almost to R50 being debited off monthly, previously when saying why I want to cancel it was for the fact of not using it - why is it so difficult to get hold of anyone in order to cancel such things? Also I'm not sure who is to blame, is it just elite mobile or is hotspotter also to blame as their 'support' email gets no response and I have read receipts showing it was delivered but nothing was done about it!