FC
Francois C

1 reviews | Active since May 2015

29 May 2015, 05:40

Cancellation of Contract

On receiving my contract cell phone in September 2014, I found to my dismay that my number could not be ported to this phone.<br> <br> I cancelled the contract, and the phone would be collected the following day. Nothing happened. <br> Money was deducted from my account.<br> <br> I phoned again, and phone would be collected next day. Nothing happened.<br> Money was deducted. I reversed charges. I also changed accounts.<br> <br> 30 December 2014, I had an online chat with Titus. Phone would be collected next day. Nothing happened.<br> Logs available from me.<br> <br> 25 May 2***, I phoned and spoke to Chantal. Phone would be collected next day. Nothing happened.<br> <br> I will no longer entertain emails or letters from Vodacom regarding. Any Debt collectors will be referred to this page, as official verification is not possible from Elite Mobile.<br> <br> And yes, I tried to phone and respond to email from Vodacom. The email is to NOREPLY, a squiggly signature, no human readable name. Phoning the call centre, they want a phone number. Since I never activated the Simcard, no number is available.<br> <br> I will await debt collectors and reference this report.<br> <br> Francois<br>

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Replies (1)
Elite Mobile
Elite Mobile's reply29 May 2015, 06:30
Official
Hello fcoetzee,

Thank you for your enquiry. An Elitemobile agent will contact you shortly.

Kind Regards Elitemobile Team