mK
mollie K
1 reviews | Active since Oct 2018
03 Oct 2018, 15:34
Call center operator persistent
Very persistent and rude call center operator, Mathembe. Did not want to understand that I am not interested in an upgrade.
Helpful (0)
Replies (2)0
Replies (2)
Elite Mobile's replyOfficial
03 Oct 2018, 15:36Good Day
Thank you for your enquiry, an Escalation agent will contact you shortly.
Kind Regards
Elite Mobile Team
Best regards,
Elite Mobile's reply03 Oct 2018, 15:36
Official
Good Day
Thank you for your enquiry, an Escalation agent will contact you shortly.
Kind Regards
Elite Mobile Team
Best regards,
Elite Mobile's replyOfficial
03 Oct 2018, 16:23Good day kernmollie
Thank you for bringing this matter to our attention and allowing us the opportunity to address this issue.
We sincerely apologise for the inconvenience cause.
Kindly be advised, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted.
We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.org.
We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Again, we sincerely apologize for any inconvenience we may have caused.
Please feel free to contact us on *** or e-mail *** if there is anything further you require.
Kind regards
The Elitemobile Team
Best regards,
Elite Mobile's reply03 Oct 2018, 16:23
Official
Good day kernmollie
Thank you for bringing this matter to our attention and allowing us the opportunity to address this issue.
We sincerely apologise for the inconvenience cause.
Kindly be advised, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted.
We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.org.
We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Again, we sincerely apologize for any inconvenience we may have caused.
Please feel free to contact us on *** or e-mail *** if there is anything further you require.
Kind regards
The Elitemobile Team
Best regards,