JP
Jocelyn P

1 reviews | Active since May 2016

29 Dec 2016, 16:48

Bunch of *******

<p>I pruchased a tablet on contract from this company a few months. The first montht hey deducted my payment 9 days AFTER the set debit order date that we agreed on. I was then charged by my bank for the deduction not going through which ended up costing me MORE than my initial debit order. The second month i was deducted R250 instead of the R149 that is meant to be deducted from my account every month. As far as im concerned this company is just out to ***** your money. I complained on their Facebook page after this deduction and they didnt get back to me. Complained to them again and they only tried to phone me ONCE after that. I missed the call and they never bothered to phone me back. I cant believe these people can blatantly do thsi and then keep phoning me with offers. I will never buy from them again and would never ever ever ever recommend them to anyone i know. A R100 here and there might not be noticed by some people but i stick to a strict budget and this has thrown me off completely and obviously is affected my credit record. I want this sorted out immediately and i want the R100 deducted off my next payment. If not, i will take this further. I do not have a run-on contract where they can take money if i go over my data. Really disgusted with this company and their customer service.</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply29 Dec 2016, 16:51
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalation agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply21 Feb 2017, 13:59
Official

Hi Jocelyn

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

Unfortunately no refund is due as the services were agreed to. All valued added services have been cancelled to prevent any further debits.


We apologize for the inconvenience, and once again, thank you for your understanding.

Please feel free to e-mail me on *** or call us on the following number ***for further assistance.

Kind Regards

Elite Mobile