Billing of account

Hi<br> I have cancelled a contract with elite mobile about a month or 2 ago. however my account has been debited. the cancellation was within the 7 day period. i dont understand why the amount was deducted. last month I reversed the transactions myself , so another debit again meaning I have to go to the bank.<br> <br> please assist.<br> <br> regards<br> keabetswe