LN
Lungelo N

1 reviews | Active since Oct 2015

04 Oct 2015, 22:29

Billing for service but phone not received

On the 14 Sept I received a call from Nokubonga Dlamini of Elite Mobile offering a Samsung Galaxy Young at R99 over 24 months with R110 airtime - Contract pre-approved.<br> This phone would be delivered within 5 working days which never took place.<br> On the 28th of September we went to Vodacom Cavendish take a new contract, when the sales person was vetting my details he found that there was already a deal under my name with Elite Mobile which meant they could not even complete the vetting and ultimately meaning I could not sign into the contract. <br> From then numerous and lengthy calls (with lots of airtime wasted) coupled with a bunch of redirects were made to Elite Mobile complaints and eventually a Team Leader Ambee Naidoo confirmed with me that she has a cancellation number and I can walk in at any vodacom and purchase with no problems. We then discovered that on 1st Oct four debits were done from my ABSA account for a service to be rendered to a phone that was never received. Ambee Naidoo confirmed that these debits came from Elite Mobile. Till this day I cannot take any contracts with any Vodacom due to this Elite Mobile mess.<br> <br> <br> <br> <br>

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Replies (1)
Elite Mobile
Elite Mobile's reply04 Oct 2015, 22:59
Official
Hello LungeloNdaba1,

Thank you for your enquiry. An escalation agent will phone you on Monday.

Kind Regards Elitemobile Team