1 reviews | Active since Oct 2015
Billing for service but phone not received
On the 14 Sept I received a call from Nokubonga Dlamini of Elite Mobile offering a Samsung Galaxy Young at R99 over 24 months with R110 airtime - Contract pre-approved.<br> This phone would be delivered within 5 working days which never took place.<br> On the 28th of September we went to Vodacom Cavendish take a new contract, when the sales person was vetting my details he found that there was already a deal under my name with Elite Mobile which meant they could not even complete the vetting and ultimately meaning I could not sign into the contract. <br> From then numerous and lengthy calls (with lots of airtime wasted) coupled with a bunch of redirects were made to Elite Mobile complaints and eventually a Team Leader Ambee Naidoo confirmed with me that she has a cancellation number and I can walk in at any vodacom and purchase with no problems. We then discovered that on 1st Oct four debits were done from my ABSA account for a service to be rendered to a phone that was never received. Ambee Naidoo confirmed that these debits came from Elite Mobile. Till this day I cannot take any contracts with any Vodacom due to this Elite Mobile mess.<br> <br> <br> <br> <br>
Thank you for your enquiry. An escalation agent will phone you on Monday.
Kind Regards Elitemobile Team
Thank you for your enquiry. An escalation agent will phone you on Monday.
Kind Regards Elitemobile Team
