JO
Jacinda O
1 reviews | Active since Sept 2023
05 Sept 2023, 11:28
Beware of Elite Mobile claiming to be Vodacom
Elite Mobile phoned me claiming to be Vodacom. They wanted to upgrade two packages on my account, but I told them I first wanted to see an email with details, which they never sent. They claimed that the packages were being discontinued. They then upgraded the two packages linked to my account WITHOUT my permission. They even included insurance on the packages. They then also deleted the two sim card numbers, used in the Apple watches, linked to these two numbers. I had to spend hours on the phone with Vodacom trying to sort out the mess they made. JUST UNBELIEVABLE. Their *****ulence caused me a lot of hassle to sort out.
Helpful (0)
Replies (3)0
Replies (3)Elite Mobile's replyOfficial
05 Sept 2023, 12:15Hi Jacinda,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Elite Mobile's reply05 Sept 2023, 12:15
Official
Hi Jacinda,
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards
Elite Mobile
JO
Jacinda O's updateReviewer Update
05 Sept 2023, 12:44I now had a call from Elite Mobile. They have no idea how to rectify the situation with the sim card numbers for the Apple watched that they have deleted. They will also only reverse this upgrade from 1 October 2023. Why does Vodacom allow these service providers to contact their clients, claiming to be from Vodacom??? The time and hassles it will take me to sort this out is unbelievable!
JO
Jacinda O's update05 Sept 2023, 12:44
Reviewer Update
I now had a call from Elite Mobile. They have no idea how to rectify the situation with the sim card numbers for the Apple watched that they have deleted. They will also only reverse this upgrade from 1 October 2023. Why does Vodacom allow these service providers to contact their clients, claiming to be from Vodacom??? The time and hassles it will take me to sort this out is unbelievable!
Elite Mobile's replyOfficial
05 Sept 2023, 16:58Hi Jacinda,
This is not what we want to hear. Let us help look into this. We will be in touch soonest.
Kind Regards
Elite Mobile
This is not what we want to hear. Let us help look into this. We will be in touch soonest.
Kind Regards
Elite Mobile
Elite Mobile's reply05 Sept 2023, 16:58
Official
Hi Jacinda,
This is not what we want to hear. Let us help look into this. We will be in touch soonest.
Kind Regards
Elite Mobile
This is not what we want to hear. Let us help look into this. We will be in touch soonest.
Kind Regards
Elite Mobile
