AK
Annika K

1 reviews | Active since Jun 2016

22 Jun 2016, 16:12

Be warned the R99 deal is actually R236 pm

<p>I received a phone call from Elite Mobile - Rukeyah Cele today and accepted their offer for a Vodafone Smart Tab 3G on Mofaya Std Top Up My Gig 1 (Data) at only R99 per month for a 24 month contract. Confirmed my banking details and accepted the deal, however, when their ********** confirmed the deal on e-mail to me this afternoon, I only noticed that suddenly there will be additional costs for RescueBox R49pm plus SafetyBoxPremium R49pm and Hotspotter 1GB R39 pm additional to the R99 - a total of R236 pm. I have contacted their Customer Care line, but they are only operational until 17h00. I have also e-mailed them on ********** to cancel the deal. My call has been logged, so I hope to hear from them tomorrow morning - will report back if I get this sorted. I never accept telesales, but I googled the company while i was on line with them and all sounded fine, only to find afterwards that we had a huge misuderstanding on the hidden additional costs - makes one not trust any telesales efforts!</p>

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Replies (3)
Elite Mobile
Elite Mobile's reply23 Jun 2016, 04:38
Official

Thank you for your enquiry. An escalation agent will phone you shortly. Kind Regards Elitemobile Team

Elite Mobile
Elite Mobile's reply24 Jun 2016, 06:32
Official

Good Morning,

Kindly be advised, as per your telephonic conversation on the 23/06/2016, your order Vodafone Smart Tab 3G + Vodacom Top Dog Voucher on Mofaya Std Top Up My Gig 1 @ R99 PM x 24 months subscription and the Value Added Services have been cancelled as per you request.

We sincerely apologise for any inconveniences caused,

Kind Regards, Elitemobile

AK
Annika K's update24 Jun 2016, 16:15
Reviewer Update

Thank you Elitemobile, truly appreciate your quick response in resolving this!