1 reviews | Active since Aug 2011
BE ON THE LOOK OUT NOT ALL THEY CLAIM TO BE
I was contacted and offered a contract and received confirmation on 18 December 2015,<br> All I had to do was provide the courier with certain documentation and nothing else. Only the catch came once you committed, then they called for all the additional information to be provided.<br> At that stage I sent a request to cancel the application... no response...... then the seasonal break and still no response.<br> On Monday, 4th January 2016, I phone and confirmed that I wanted to cancel the application and requested that they inform the service provider accordingly, as this is preventing another company from getting authorization for my application.<br> The person taking the call was very abrupt once she learnt that I wanted to cancel and informed me that it takes 48 hours to inform the service provider of the cancellation.<br> Guess what, they have still not been informed, but I received a sms to inform me that my order has not been approved.<br> What happened to my cancellation? <br> I suppose that it looks better on their side if they report to Management that the applicant didn't qualify rather than cancelled.<br> When will the application be cancelled with the service provider?<br>
Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.
Kind Regards
Elite Mobile Team
Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.
Kind Regards
Elite Mobile Team
