SD
Sudesh D

1 reviews | Active since Feb 2010

18 Apr 2017, 12:30

Bait & Switch Method of Doing Business

<p>Elite Mobile called me to sell me a Hauwei P8 Lite tablet on the 29th March 2017. The price was initally set @ R129. I was even given an order reference number on the 2nd of April saying that it was processed. I was then informed that the order was cancelled on the 18th "as per my request" which was a load of hogwash. I was informed that the price has changed to R159. This company is not worth doing business with if they cannot honor a simple contract.</p>

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Replies (4)
Elite Mobile
Elite Mobile's reply18 Apr 2017, 12:46
Official

Good Day Sudesh

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply18 Apr 2017, 12:48
Official

Good Day Sudesh

Thank you for your enquiry. An escalation agent will be in contact with you shortly.

Kind Regards

Elite Mobile

Elite Mobile
Elite Mobile's reply18 Apr 2017, 13:46
Official

Hi Sudesh

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We see that you have cancelled your order.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you
Elite Mobile.

SD
Sudesh D's update18 Apr 2017, 21:29
Reviewer Update

1. You have not addressed the issue.

2. You are lying again due to the fact that you have not addressed the issue, and I did not cancel my order, I just refused to be part of a contract that you are in breach of.

3. Finally, mere apologies are insufficeint when doing business, and you do not have my understanding in any way.

Please do not manipulate potential customers by trying to make them think that all is well with your company as per your above responses