BAD SERVICE FROM ELITE MOBILE, AGAIN!!!
<p>In April this year, Elite Mobile contacted me on behalf of Vodacom regarding an upgrade. After explaining which phone I can have and to which package I could upgrade, I agreed. 6 Weeks later still noo new handset! I then contacted Vodacom and to my surprise I was told I could get a Samsaung S8 free, but Elite told me I would have to pay in, I could only get an S7!! After many complaints, e-mails and phone ccalls, Marelyne Naicker from Elite MObile assured me the migration package has been cancelled, as did Kubeshini Reddy and Marcel Stainback, all from Elite Mobile. I was sent several e-mails confirming this. They took more than a month to pick up the S7, and I have proof that they received it. Guess what!!! On Wed the 9 Aug I went to Vodacom to do my upgrade, and... the reversal on the system that Elite Mobile confirmed they had done, WAS NOT DONE!!!! Now I was told it will take another 3/4 days! ELITE MOBILE IS MOST CERTAINLY THE MOST INCOMPETANT DISHONEST COMPANY I HAVE EVER HAD THE DISPLEASURE OF HAVING TO DEAL WITH!!!!! MY ADVICE TO ALL OUT THERE - DO NOT HAVE ANY DEALINGS WITH ELITE MOBILE!!!!!</p>
Good day,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good day,
Thank you for your inquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Good Morning Mrs Van Vuuren,
Kindly be advised, that as per Vodacom the upgrade is reversed, you are welcome to go into a Vodacom store.
Please note, we have been trying to call to advise you on the feedback but you did say that you are busy.
Please contact *** or you are welcome to e-mail back should you need further assistance.
Kind Regards,
Good Morning Mrs Van Vuuren,
Kindly be advised, that as per Vodacom the upgrade is reversed, you are welcome to go into a Vodacom store.
Please note, we have been trying to call to advise you on the feedback but you did say that you are busy.
Please contact *** or you are welcome to e-mail back should you need further assistance.
Kind Regards,
