1 reviews | Active since Jun 2017

10 Aug 2017, 11:05

BAD SERVICE FROM ELITE MOBILE, AGAIN!!!

<p>In April this year, Elite Mobile contacted me on behalf of Vodacom regarding an upgrade. After explaining which phone I can have and to which package I could upgrade, I agreed. 6 Weeks later still noo new handset! I then contacted Vodacom and to my surprise I was told I could get a Samsaung S8 free, but Elite told me I would have to pay in, I could only get an S7!! After many complaints, e-mails and phone ccalls, Marelyne Naicker from Elite MObile assured me the migration package has been cancelled, as did Kubeshini Reddy and Marcel Stainback, all from Elite Mobile. I was sent several e-mails confirming this. They took more than a month to pick up the S7, and I have proof that they received it. Guess what!!! On Wed the 9 Aug I went to Vodacom to do my upgrade, and... the reversal on the system that Elite Mobile confirmed they had done, WAS NOT DONE!!!! Now I was told it will take another 3/4 days! ELITE MOBILE IS MOST CERTAINLY THE MOST INCOMPETANT DISHONEST COMPANY I HAVE EVER HAD THE DISPLEASURE OF HAVING TO DEAL WITH!!!!! MY ADVICE TO ALL OUT THERE - DO NOT HAVE ANY DEALINGS WITH ELITE MOBILE!!!!!</p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply10 Aug 2017, 11:08
Official

Good day,

Thank you for your inquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply15 Aug 2017, 16:48
Official

Good Morning Mrs Van Vuuren,

Kindly be advised, that as per Vodacom the upgrade is reversed, you are welcome to go into a Vodacom store.


Please note, we have been trying to call to advise you on the feedback but you did say that you are busy.

Please contact *** or you are welcome to e-mail back should you need further assistance.

Kind Regards,