Bad Service at Elite Mobile

<p>In January this year I got a new upgrade on my Cellphone,I are with Vodacom,I was then contacted my a company called Elite Mobile, ********** 195,the lady I spoke to offered me a very good price on Data,a bundle of 2gig's which would only cost me R119.00 per month.</p> <p>She took down all my details & was very sweet,she then said it would come off my bank in March & the 1st month(Feb) would be free.</p> <p>I then got a whole lot of e-mails telling me my packages would soon be arriving soon & sent me a whole lot of charges for a cell phone & a router & a modem etc,I had a fit as I had not agreed to this,I phoned in & was told I could not speak to the original lady,I told them to immediately cancel the whole order.I was then phoned by a manager who wanted to know why I was upset,I responded by telling her I did not order all the accompanying items,ONLY the data which I was now cancelling as I had wanted it on my existing phone & did not want a new phone.</p> <p>She said ok,it's cancelled.</p> <p>I then was delivered a package to my office which I did NOT sign for.</p> <p>I phoned the & spoke to Veronica,she said my order had been cancelled & she would dispatch a courier to collect it.</p> <p>I was then billed R 119.00</p> <p>I then phoned Elite & spoke to Pravashnee Pillay,she said I was charged as I had their stock,I responded & was pretty irate as I still had the unopened box,she was very snotty & said it took at least 6 weeks to collect something but had no reply when I said they managed to deliver it pretty quickly,she again assured me that the order was cancelled & would collect the box.</p> <p>I was then charged again in April.</p> <p>I phoned Elite again & spoke to Brittany,she again assured me that it was cancelled,the calls are supposedly taped for quality control.</p> <p>I have been to Vodacom who will not cancel the stop order as it is not them(according to the surly chap in the Cresta Branch)I could only cancel with Elite.</p> <p>I went to my Bank(Nedbank) where the teller told me she was not 100% sure it would be cancelled as if they(Elite) change the reference number they could still draw the money!!!!Even though this is MY bank account they supposedly can draw this amount forever!</p> <p>I am at my wits end!What do I do.</p> <p>I am turning 60 on the 23rd April & I desparately need all my money.It cost me an afternoon off work to try & sort this out to seemingly no avail</p> <p>Brittany assured me that they would refund me the 3 lots of money but that has not happened.</p> <p>Is there any possibility of you helping me.</p> <p> </p>